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1 Article
Source: Global News

As tax season looms, CRA says service at call centres is getting better

Wednesday 18:15 GMT

The head of the Canada Revenue Agency says that Canadians should expect better service this tax season on the agency’s customer service lines following a scathing report from the auditor general last year.

WATCH: CRA denies criteria change for disability tax credit, will review rejected application. With tax season in progress, the senator said, small business owners, in particular, may have complex questions about the new tax regulations linked to Canadian-Controlled Private Corporations.

1 Article
Source: BBC

What call centres can tell us about sexism

Thursday 01:32 GMT

Dubbed the “female ghetto” or, more positively, “female-friendly workplaces”, women are significantly over-represented in call centres.

After extensive interviews with call centre managers and agents, as well as an investigation into the industry’s working culture and practices in Scotland and Denmark, it became clear that call centres are built on the sexist attitudes embedded in society.

1 Article
Source: The Guradian

Activists say woman put in solitary after reporting assault by detention guard

Friday 20:02 GMT

An immigrant rights group has alleged that a woman was held in solitary confinement in an attempt to pressure her into withdrawing a complaint that she was sexually assaulted by a detention centre guard.

According to statistics from a federal civil rights complaint filed last year by Civic, a watchdog group, the Department of Homeland Security’s office of the inspector general (OIG) received at least 1,016 reports of sexual abuse filed by detainees between May 2014 and July 2016, of which 2.4% were investigated by the OIG.

1 Article
Source: The Guradian

Japan had 20,000 applications for asylum in 2017. It accepted 20

Saturday 03:20 GMT

Japan accepted just 20 asylum seekers last year – despite a record 19,628 applications – drawing accusations that the country is unfairly closing its door on people in genuine need.

Since 2010, Japan has granted work permits to asylum seekers with valid visas to work while their refugee claims were reviewed, a change the government says has fuelled a dramatic rise in “bogus” applications from people who are simply seeking work.

1 Article
Source: The Guradian

Dongguan in the spotlight: hi-tech comeback for 'factory of the world'?

Saturday 08:06 GMT

This month Dongguan, in the heart of the Pearl River Delta economic zone of south China, is transformed from a city of migrants into a city of ghosts.

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6 Articles
Source: CBS News

Trump attacks FBI handling of Florida shooting suspect, Russia investigation in tweet

Sunday 08:05 GMT

President Trump tweeted late Saturday that he is "very sad" the FBI missed the possible warning signs about Florida shooting suspect and the they are "spending too much time trying to prove Russian collusion." He also added "there is no collusion" and the FBI should "get back to the basics and make us all proud!"

Mr. Trump told NBC News' Lester Holt a few days later that he decided to fire Comey after saying to himself "you know, this Russia thing with Trump and Russia is a made-up story."

3 Articles
Source: BBC

Helicopter crash in quake zone kills 14

Sunday 19:05 GMT

A helicopter carrying senior officials has crashed while they assessed damage from Friday's Mexican quake, killing at least 14 including a baby.

Mexico is one of the most seismically active regions in the world, sitting on top of three of the Earth's largest tectonic plates - the North American, Cocos and Pacific plates.

1 Article
Source: Reuters

How a U.S. coal deal warmed Ukraine's ties with Trump

Today 01:32 GMT

For the first time in Ukraine’s history, U.S. anthracite is helping to keep the lights on and the heating going this winter following a deal that has also helped to warm Kiev’s relations with President Donald Trump.

The deal with Kiev was sealed the following month, after which U.S. Commerce Secretary Wilbur Ross said: “As promised during the campaign, President Trump is unshackling American energy with each day on the job.” The deal helped to “bolster a key strategic partner against regional pressures that seek to undermine U.S. interests”, Ross added, referring to past Russian attempts to restrict natural gas flows to its western neighbors.

“Four hostile newspapers are more to be feared than a thousand bayonets...” ― Napoléon Bonaparte